• We hope you enjoy your Graybill & Downs product.
• If damage during shipping, please contact us within seven days.
• Shipping carrier might require photo documentation of damaged product for reimbursement purposes.
• We aim to process all returns within a few days of receipt.
• Refunds are issued after returned items have been received, inspected, and processed.
• Refunds are issued back to the original form of payment.
• Should you have any questions about the status of your return, your refund, or need instructions on how to return an item
General Customer Service: 1.212.679.3263 or Monday-Friday 9 a.m. to 5 p.m. EST
International Returns: Online returns are available only for items that were shipped to the U.S.